Shipping policy

DHL is our logistic partner deliveries within Germany, to Austria and Switzerland. All deliveries from WERT GLAESER are covered by insurance against theft and damages due to an accident. As soon as you have received your delivery and confirmed it in writing, the insurance cover through WERT GLAESER expires.
We ask for your understanding that we cannot deliver to post office boxes and do not offer collection. We process and ship orders during our general business hours. These are Monday to Friday, 10:00 a.m. to 4:00 p.m. CET.

DELIVERY COSTS AND DELIVERY TIME


Germany:	DHL Standard	free	2-3 business days
EU Zone 1 (all EU member states):	DHL Standard	free	3-8 business days
EU Zone 2 (Switzerland and UK):	DHL Standard	free	not specified
USA	DHL Standard	20€	not specified
Rest of World	DHL Standard	20€	not specified

For detailed delivery costs to non-listed countries please get in contact with our customer support, so we can offer you the best rate and service. WERT GLAESER is not responsible for the customs duty and the customs clearance fee.

SHIPMENT TRACKING

When booking the corresponding shipping option, the tracking number will be sent in an email notification immediately after the order has been placed.

RETURNS

Returns within Germany is free of charge. A return label can be requested via email to info@wertglaeser.com. We will send an email to you, with the label attached. Returns from outside of Germany are not eligible for a prepaid return label.
Please send your returns to the following address:

Marc Lappe
Georgenstrasse 119
80797 München
Germany

TERMS OF REDEMPTION

Please make sure the returned articles and packaging are in perfect, unused and undamaged condition and have been delivered to the third-party logistics provider within the return period to receive a refund of payment. Once the return has been checked by our team, you will receive an email regarding the returned items. We will refund you as quickly as possible. Please note, that the refund is always credited to the payment method with which the original purchase was made.

STATED PERIOD OF RETURN

Articles can be returned within 14 days after receiving.